Knowledge Base Installation

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Before you reimage a computer, you should de-activate the Aquario Design license for that machine. The article "How To Deactivate an Aquario Design License" can help if you have not de-activated the license before re-imaging the machine. The license may not be active on the new machine and may still be on the old machine. You can deactivate the old computer from our online licensing portal if you have an account, or reach out to support@aquariodesign.com to have a support specialist help you manage your license activations. If Aquario Design is no longer installed on the new machine, you will have to re-install the software. For additional information or support, please email support@AquarioDesign.com
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Categories: Installation, License
We can provide Dropbox, Google Drive or Box.com links on our webite under Users>Downloads or upon request. Our support specialists will run the installs the first time so that we can get custom configuration files set up as well for first time users. If you need an admin password to run installations on the machine, please have IT available for the set up. Contact us at support@aquariodesign.com for access to a link.
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The Aquario Design software can be installed on a second machine to work from home, while traveling, etc. The license must be managed by the user. For additional information or support, please email support@AquarioDesign.com
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Categories: Installation, License
Yes, we support both platforms. For additional information or support, please email support@AquarioDesign.com
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Category: Installation
Aquario Design runs on the same versions of Adobe that Adobe supports. Adobe recently stopped supporting version 2017 and older, so we only support Adobe CC Versions 2018 and later. For additional information or support, please contact contact@aquariodesign.com
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Categories: AI, Installation, RS, RSe
If the Adobe tools, Illustrator or Photoshop, are updated Aquario Design will need to be reinstalled in the new version. It will not automatically migrate to the new version, as things can change in Adobe updates. Before updating, please reach out to contact@aquariodesign.com for the latest installer. Note: When running updates, all configuration files and licensing set up for the previous version will also work for the update after running the installer. If you notice any difference in functionality after running the Aquario Design update, please contact support.
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Category: Installation