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When Adobe is updated, Aquario Design needs to be updates as well to have the toolset available in the new version. We strongly recommend turning Adobes auto-update off to ensure you don't run into any issues with our tools. Here is how to do it:
  1. Open up the creative cloud module and click the three vertical dots on the top right of the module.
  2. From there, click Preferences.
  3. Inside Preferences, select the Creative Cloud option.
  4. At the bottom of creative cloud, there is a section called "auto update". If it's checked, uncheck it.
When you want to take an update, contact the support team to update with you. We will make sure your Adobe tools and Aquario tools work seamlessly together. For additional information or support, please email support@AquarioDesign.com
Platform:
 ALL
Application:
 AI
Plugin:
 All
Categories: AI, RS, RSe
Although Aquario Design has the functionality in it's palette manager and palette utility tools to house information such as color name, pantone number, LAB/RGB values and so on, sometimes you may want more of that information to be displayed on one line for colleagues or vendors who may not have access our tools. Adding the color code to the color name in your Illustrator ASE palette is the easiest workaround for displaying more color information without having access to our tools. Please note though that Illustrator has a 31 character limit when it comes to naming a color. For additional information or support, please email support@AquarioDesign.com
Platform:
 ALL
Application:
 AI
Plugin:
 Other
Categories: AI, RS, RSe
This article explains how to disable automatic iCloud Desktop and Documents storage that can cause issues accessing files from Photoshop on Catalina. "
  1. Open System Preferences from Applications or by clicking the System Preferences icon in the dock
  2. Click Apple ID or search iCloud in the search bar
  3. Uncheck iCloud Drive 
  4. You will receive a prompt if you would like to copy over any files currently stored in iCloud to a local copy or to remove from computer. Click "Keep a Copy" if you would like to migrate iCloud files over.
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For further support, please email support@AquarioDesign.com"
Platform:
 MAC
Application:
 Other
Plugin:
 Other
Categories: RS, RSe
Aquario Design 5.0 consists of many new RSe features including a Design Bar. You will get a "license not active" prompt if you do not have an RSe license. You can still open and use the RS tool by going to Window - extensions - RS. For additional information and support, please contact contact@aquariodesign.com
Platform:
 PC
Application:
 RS,RSe
Plugin:
 Other
Categories: License, RS, RSe
Aquario Design runs on the same versions of Adobe that Adobe supports. Adobe recently stopped supporting version 2017 and older, so we only support Adobe CC Versions 2018 and later. For additional information or support, please contact contact@aquariodesign.com
Platform:
 All
Application:
 All
Plugin:
 All
Categories: AI, Installation, RS, RSe

If you are experiencing issues while saving or exporting files to a server or share drive from an Aquario Design application, please follow the these steps to fix the issue.

-Save/export to a local location (ie. Desktop) to eliminate all connection issues to external locations. If this is successful, check the list below and then re-try sending the files elsewhere.

-Check that the drive is still connected and hasn't dropped off by clicking into it via Finder (Mac) or Explorer (PC). Once it is confirmed that the drive location is stable, try exporting or saving there again.

-If the computer is not connected to an Ethernet cable and is working on wifi, please check that the wifi connection is also stable and hasn't dropped. If it has, reconnect and try again or try plugging into a hard wired connection for more stability.

-Try saving the file locally and closing the program all together. Check all connections above and then try opening the file again and exporting/saving to the server/share drive.

For additional information or support, please email support@AquarioDesign.com

Platform:
 ALL
Application:
 All
Plugin:
 All
Categories: AI, RS, RSe