If you see the tools installed in Illustrator but they are grayed out, most likely the Aquario Design license is not activated. For information about your Aquario Design subscription or assistance with activating your license please reach out to us at support@aquariodesign.com for support.
Aquario Design 5.0 consists of many new RSe features including a Design Bar. You will get a “license not active” prompt if you do not have an RSe license. You can still open and use the RS tool by going to Window – extensions – RS. For additional information and Read more…
Yes. Please reach out directly to contact@aquariodesign.com to be made a portal log in user. It will send an automated email with log in info and show you your current active users. For users with elevated permissions, it will allow deactivation functionality as well.
Before you reimage a computer, you should de-activate the Aquario Design license for that machine. The article “How To Deactivate an Aquario Design License” can help if you have not de-activated the license before re-imaging the machine. The license may not be active on the new machine and may still Read more…
The error message occurs when there is no internet connection or the Aquario Design licensing server has been blocked by securities or the firewall. Check that you have a valid internet connection before activating. If there are firewalls in place blocking the activation, an off-line manual activation can be done. Read more…
This is a message from License Manager that means that not all network adapters are enabled. The licensing server needs to make sure that all the network adapters are enabled, even ones that are not in use. You can disable them again after the license has been activated, but the Read more…