Why can’t I make a template in colorist in Illustrator?

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The Aquario Design configuration file needs to be set up in order to create and save templates and color palettes. To setup your file please email support@aquariodesign.com. If the configuration file has been set up and is on a shared or network drive, make sure that you are fully connected to the server location and can save files there. After you reconnect, close and restart Illustrator. If the network location has changed at all, please contact the team at support@aquariodesign.com to have a support specialist edit the configuration file for you.